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FREQUENTLY ASKED QUESTIONS

 

How do I order a set of clubs, for example, a fairway wood set (3,5 & 7)?
For certain products, there is an option for you to buy clubs in a set. This option is usually marked as a "special offer" and will show "set".

When you choose to order a set, these clubs will be matching. However, when OptinGolfer.com displays that the set is unavailable, you might be able to order the clubs individually.

Also, be aware that buying the actual set of clubs, as compared to ordering the same individual clubs in one order, will differ in price.

*Please note: For those of you who piece your clubs sets together, we cannot guarantee they will match. To ensure a matching set, it is best to order them as a set. Buying individual clubs does NOT ensure a matching set.

 

What is a demo club?
A demo club is a used club that has been tested by golfers. Typically, they have been tested for no more that 45 days and would resemble a club that has been used for about three rounds of golf.

Don’t worry—we clean these clubs before shipping them out to you. We only ship clubs that are in very good / excellent condition and  would rate a 8.5 / 9 on a scale of 10.

They have been used previously and may have some signs of cosmetic wear, all of the wear is purely cosmetic, and will not in any way affect the performance of the club. NOTE: Some irons and wedges are designed to rust over time. This is not considered adverse wear.

*Please note: When buying a set or more than one club, we try our best, but cannot guarantee they will be rated the same. For example, on a fairwood set (3, 5 and 7) the cosmetic wear may be more visible on one of the clubs than the others.

 

Normal cosmetic wear that you may see on clubs in Very Good / Excellent Condition:
Ball marks and scratching on the face; normal scratching on the sole; very light scratches, paint chips, paint blemishes on or around the crown, no significant dings on the heads, no significant wear on the shafts.

 

Will I get the same club as shown on the website picture?
Since our inventory changes every day it's not guaranteed that you will receive the club shown on the website. We reserve the right to substitute products that are similar or newer.

 

What do I do if I am having a problem with my order?
Please check your e-mail first. An order confirmation is typically sent within 60 minutes of any purchase. If you still have a question, e-mail us, and we will make every effort to respond to your inquiry within 24–48 hours.

 

What is the cost for the shipping and handling?
Rates for shipping & handling and assembly are as follows:
$11.85 per lithograph
$10.95 per iron
$19.95 per wood and utility wood
$29.95 per driver
$11.95 per putter
$3.95 per head cover

 

Why my basket is empty?
Your browser does not have cookies enabled. To see how to enable this option, click here.

 

How do I cancel my order?
Cancel requests can be sent to customer service by clicking here. Please include the date of your order and your order ID# if you have one. Your account will be credited and a cancel notice will be e-mailed to you within 48 to 72 hours (Mon–Fri).

 

Can I purchase items and have them shipped outside the U.S. territory?
Yes, you can have your items shipped outside the U.S.
However, an extra charge for the shipping of your product will apply. This charge will appear at checkout before your submit your payment.

 

How can I contact Customer Support?
Our mailing address is :

SSL-SAFEPAY
P.O. Box 28909
Las Vegas, NV 89126

We will make every effort to respond to your inquiry within 24–48 hours.

 

Are these clubs new or are they used?
The various clubs offered here at OptinGolfer.com are "demo" clubs. This means that these clubs have been used before. However, if the item is new, the product page will mention its condition.

 

What is the status of my order?
We process orders within 24 hours (Mon-Fri).

You can expect you shipment within 4 to 6 weeks (estimated, not guaranteed). If your order does not arrive within this period, you may e-mail us with your order number.

 

 

 

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