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Return
Policy |
Return Information
We want you to be completely satisfied with your purchase. If
you find that you need to Return an item, please review the
complete details of our return policy below to determine if any
special return conditions apply.
While most items are returnable, they
are subject to the following guidelines:
Defective, Damaged or Misshipped Items
You will receive a refund for the item(s) and shipping and
handling costs for defective, damaged or misshipped items. For
all other items, shipping and handling costs cannot be refunded.
(Note: Return shipping cost refunds are calculated using the
lowest cost shipping method. Items returned via expedited
shipping methods will only be refunded an amount equal to the
lowest cost shipping method).
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original
packing and accessories intact or it may be subject to a
restocking fee. If you are returning a product listed below,
please check to make sure your return meets the conditions
described.
- All Returns Items - Must be accompanied by an Return
Authorization Number.
- All Return Items - Must be in their original condition.
- Perishables and personal care items (including earrings) -
May not be returned, unless defective or misshipped.
To request a Return Authorization Number (RA#) for an item,
please contact us via email.
Returns will not be accepted without a RA number. RA numbers
will expire after 10 days, and the item will not be accepted if
it is returned after that timeframe. Please include the RA
number on the outside of the shipping package.
Returning an item(s) may change or void coupon discounts or
refunds currently appearing on an order.
For your protection, please send your return prepaid via a
shipping service that can be tracked, such as FEDEX. Please be
sure to keep your receipt. We cannot guarantee refunds for
returns sent via a non-traceable method.
Credits are processed upon confirmation of the return by our
suppliers. Please allow up to two billing cycles for the return
credit to appear on your credit card statement. If credit cannot
be issued to your credit card, a store credit will be issued |
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